How We Can Be Reached

At Smokos Casino, the published contact point for account and responsible-gambling matters is responsible@smokos.com. This address is the one named in our official promotion and policy pages, and it is the correct channel for questions about your account, verification, or play that needs a closer look.

Who Runs The Operation

Smokos is operated by Oceanus Mysteria S.R.L., registered under company number 3-102-933364 in Costa Rica, which is the governing law named in our current general terms. Deposits and withdrawals are processed through our payment agent, Scrummy Limited, registered in Cyprus under HE439236. Knowing these two entities helps when you need to reference who is handling a payment or an account query.

Before any email exchange about a withdrawal goes further, our terms require identity and account verification, along with payment-ownership and fraud checks. Having your account details and payment method ready when you write to us speeds up that step. For anything related to how your account itself behaves day to day, our signing in page covers access and password recovery separately from support contact.

Contact Details At A Glance

The table below brings together the entities and the address we publish, so you can see at once which one applies to your question.

In short, one email address covers player-facing support, while the two registered entities above are who legally stand behind the account and the money moving through it.

What Each Channel Is For

We keep contact simple rather than split across many inboxes. The responsible@smokos.com address is meant for questions tied to your account, to verification requests, or to responsible-gambling concerns, since it is named in our official responsible-gambling and bonus policy pages as the point of contact for that purpose.

If your question concerns a deposit or a withdrawal specifically, it still helps to mention the payment agent, Scrummy Limited, Cyprus HE439236, since that entity processes the transaction on our side. Our governing law is Costa Rica, through Oceanus Mysteria S.R.L., company number 3-102-933364, so any formal reference to the operator should use that name and number rather than the brand name alone.

For broader detail on what we offer beyond contact, our full overview brings the bonus, games, payments and support information together in one place, and our payment methods page explains deposit and withdrawal options in more depth than a support email usually covers.